Purchasing a licence does not automatically replace the trial licence on your account. I've bought a licence, but it still says I'm on the trial. Please Contact our Sales Team to discuss Teams Account options. Note - If you have multiple users but want a central place to manage them, you may be better off upgrading to a Teams Account. Warning - if Customer Support is able to move the licence, the Purchase History and Subscription Management will not move and will stay on the purchasing account. If you are the purchaser of the licence, but not the user, you cannot allocate the licence to someone else with a standard account or licence.Ĭustomer Support may be able to move the licence for you, but we recommend purchasing on the account that will use the licence. How do I transfer the licence to my users? Can only be managed and activated by the original account. These cannot be allocated to different accounts or accessed by multiple users. Warning - this will increase the number of licences for a single product on 1 account. How can I increase the number of seats on my licence? To increase the number of licences on a single product please see the FAQ below How do I increase the number of seats on my licence? How do I use my subscription on a different computer?Ĭan I Split My Maxon One License Among Multiple Devices? This licence can easily be moved to different computers, using the steps in the FAQ below However, only allows you to use a single licence on a single machine at one time. The Maxon subscription system, allows you to install our software on as many machines as you like and as many times as you need. How many computers can I use my subscription on? Note - We do not track users' usage of their subscriptions, so we cannot tell if/when you do or do not use your licence. Warning - releasing your licence, or not using the products, does not pause or cancel your subscription. If you are on an annually paid licence, you cannot pause your subscription mid-way through a year. If you are on a monthly paid subscription, you can stop auto-renew if you no longer want the licence, and then manually renew when you wish to restart. Warning - we cannot refund overlapping subscriptions if you choose to purchase an annual licence before your monthly one expires. You will need to cancel the auto-renew of your subscription, and start a new annually paid licence when your monthly licence is due to expire. How do I go from a monthly to an annual subscription? Note - You can always cancel auto-renewal and then Manually Renew Licences to your required length - (if you wanted 3 months, you can manually renew twice) Warning - If you purchase "3", you will purchase 3 monthly/annual licences, not 1 licence for 3 months/years. How can I cancel or renew my subscriptions? If you wish to run one of our monthly subscriptions, for a specific period of time, you would need to let the monthly licence auto-renew - then cancel in the final month. You cannot spread the cost of the annual licence through payments with us, however, other payment methods may allow you to do this, such as PayPal or your Credit Card.Ĭan I pay for X number of months/years in one go? The annual licence is discounted and needs to be paid for in one go. I want the annual licence but can I pay for it monthly? Unfortunately, we are unable to edit the payment dates. Why do you take the money before the licence renewal date?Īs our software can be mission-critical to a lot of businesses and individuals, we want to ensure there is plenty of time to fix any payment issues before the licence expires. Yearly - Occurs from the date of purchase from 1 calendar year and rebills 10 days prior to the licence expiration. Monthly - Occurs from the date of purchase for 1 calendar month and rebills 3 days prior to the licence expiration. You can choose your preferred payment schedule by using the options on the Buy Page We offer subscriptions, in both monthly, and annual recurring payments. This means our products are paid for in advance with an expected recurring charge - like most subscription services. Maxon primarily operates a Subscription Business Model.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |